The YSOA (Yorkshire Society Of Obstertric Anaesthetists) is committed to protecting and respecting your privacy.
The YSOA that your personal data is entrusted to us and appreciates the importance of protecting and respecting your privacy.
To this end we comply fully with the data protection law in force in the UK (“Data Protection Laws”) and with all applicable confidentiality guidelinespublished from The General Chiropractic Council.
For the purpose of Data Protection Laws, the data controller is Alternative Medicine Incorporated Limited, with its registered address at:Wayne Sheedy, YSOA Administrator,Castle Hill Hospital,Castle Road, Cottingham, HU16 5JQ,T01482 624069.
When we refer to ‘we’, ‘us’ and ‘our’, we mean the YSOA (Yorkshire Society Of Obstertric Anaesthetists).
When we refer to personal data in this policy, we mean information that can or has the potential to identify you as an individual.
Accordingly, we may hold and use personal data about you as a customer, a patient or in any other capacity, for example, when you visit our website, complete a form, access our services or speak to us etc. Depending on what services you receive from us this may include sensitive personal data such as information relating to your health.
information that you give us when you enquire or become a customer or patient of us or apply for a job with us including name, address, contact details (including email address, phone number and how you heard about us) consent forms
details of referrals, quotes and other contact and correspondence we may have had with you
details of services and/or treatment you have had with is and or others
information obtained from customer surveys, promotions and competitions that you have entered or taken part in notes and reports about your health and any treatment and care you have received and/or need, including a full medical history and a brief family medical history
patient feedback and treatment outcome information
information about complaints and incidents
information you give us when you make a payment to us, such as financial or credit card information other information received from other sources, including from your use of websites and other digital platforms we operate or the other services we provide, information from business partners, advertising networks, analytics providers, or information provided by other companies who have obtained your permission to share information about you.
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.
We may collect personal data about you if you:
We may collect personal data about you from third parties such as:
If you are an employee of one of our corporate clients who has taken up one of our services, we may be passed your name, contact number and email address, in order to get in touch with you to arrange an appointment or collect further information from you.
We have a number of independent third parties acting with us, who may collect personal data from you, to allow us to get in contact with you. This maybe from our marketing campaigns on digital platforms i.e. Facebook ads, Google AdWords, What etc.
We may be passed personal data in the form of a referral for the purposes oftreatment with YSOA i.e. spouse, family member, friend etc.
YSOA the services of independent consultants who carry out procedures at our Organization. Consultants may need to share personal data and or mettings data with us.
Independent consultants who carry out procedures who are not related to the YSOA in any shape or form Insurance providers will pass YSOA personal data of patients who have commenced a claim and require treatment with us. This will normally be in the form of a referral and may consist of basic details e.g. full name, date of birthaddress, contact number and email address and the type of procedure/treatment they require.
Sensitive personal data related to your health will only be disclosed to those involved with your treatment or care, or in accordance with UK laws and guidelines of professional bodies. Further details on how we use health related personal data are given below. We will only use your sensitive personal data for the purposes for which you have given us your explicit consent to use it. Please note that, although we have set out the purposes for which we may use your personal data below, we will not use your sensitive personal data for those purposes unless you have given us your explicit consent to do so.
enable us to carry out our obligations to you arising from any contract entered into between you and us including relating to the provision by us of services or treatments to you and related matter such as, billing, accounting and audit, credit or other payment card verification and anti-fraud screening to communicate with you in regards to any aspect of your care notify you of your up coming appointments provide you with information, products or services that you request from us provide you with information about products or services we offer that we feel may interest you. Unless you have opted out to receive marketing communications allow you to participate in interactive features of our services, when you choose to do so notify you about changes to our products or services respond to requests where we have a legal or regulatory obligation to do so check the accuracy of information about you and the quality of your treatment or care, including auditing medical and billing information for insurance claims as well as part of any claims or litigation process support your doctor, nurse or other healthcare professional assess the quality and/or type of care you have received (including giving you the opportunity to complete customer satisfaction surveys) and any concerns or complaints you may raise, so that these can be properly investigated to conduct and analyse market research to ensure that content from any of our websites is presented in the most effective manner for you and for your computer.
We protect all personal data we hold about you by ensuring that we have appropriate organisational and technical security measures in place to prevent unauthorised access or unlawful processing of personal data and to prevent personal data being lost, destroyed or damaged. We conduct assessments to ensure the ongoing security of our information systems.
Any personal data you provide will be held for as long as is necessary having regard to the purpose for which it was collected and in accordance with all applicable UK laws and regulators.
All information you provide to us is stored securely. The transmission of information via the internet cannot be guaranteed as completely secure.
At your request, we may occasionally transfer personal information to you via email, or you may choose to transfer information to us via email. Email is not a secure method of information transmission; if you choose to send or receive such information via email, you do so at your own risk.
In the usual course of our business we may disclose your personal data (to the extent necessary) to certain third party organisations that we use to support the delivery of our services. This may include the following:
organisations providing web, IT systems support, and hosting in relation to the IT systems on which your information is stored. third party service providers for the purposes of storage of information and confidential destruction. organisations relating to taking payments. Where a third party data processor is used, we ensure that they operate under contractual restrictions with regard to confidentiality and security, in addition to their obligations under Data Protection Laws.
We may also disclose your personal data to third parties in the event that we sell or buy any business or assets or where we are required by law to do so.
External practitioners: If we refer you externally for treatment, we will share with the person or organisation that we refer you to, the clinical and administrative information we consider necessary for that referral. It will always be clear when we do this.
Your GP: If the practitioners treating you believes it to be clinically advisable, we may also share information about your treatment with your GP. You can ask us not to do this, in which case we will respect that request if we are legally permitted to do so.
Your insurer: We share with your medical insurer information about your treatment, its clinical necessity and its cost, only if they are paying for all or part of your treatment with us. We provide only the information to which they are entitled. If you raise a complaint or a claim we may be required to share personal data with your medical insurer for the purposes of investigating any complaint/claim.
Regulators: We may be requested – and in some cases can be required - to share certain information (including personal data and sensitive personal data) about you and your care with regulators such as the General Chiropractic Council or the United Chiropractic Association, for example if you make a complaint. We will ensure that we do so within the framework of the law and with due respect for your privacy.
From time to time we may also make information available on the basis of necessity for the provision of healthcare, but subject always to patient confidentiality.
In an emergency and if you are incapacitated, we may also process your personal data (including sensitive personal data) or make personal data available to third parties on the basis of protecting your ‘vital interest’ (i.e. your life or your health).
We will use your personal data in order to monitor the outcome of your treatment by us and any treatment associated with your care.
We may also use other companies to set cookies on our websites and gather cookie information for us – please refer to the information detailed below. From time to time we may also analyse Internet Protocol (IP) addresses or other anonymous data sources.
By law, website operators are required to ask for a website user’s permission when placing certain kinds of cookie on their devices for the first time.
Where consent is required, the law states that it should be “informed consent”, which means we must ensure that you understand what cookies are and why we want to use them.
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving your user experience.
They can also help to ensure that adverts you see online are more relevant to you and your interests.
These cookies are essential in order to enable you to move around our websites and use its features, such as accessing secure areas of the websites. Without these cookies, services you have asked for cannot be provided.
Your consent is not required for the delivery of those cookies which are strictly necessary to provide services requested by you.
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All the information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
We use these types of cookies. By using our website and online services you agree that we can place these types of cookies on your device.
These cookies allow our websites to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video. The information these cookies collect is generally anonymised and they cannot track your browsing activity on other websites.
We use these types of cookies. By using our websites these you agree that we can place these types of cookies on your device.
These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
Definitions used above are consistent with those supplied by the International Chamber of Commerce ‘ICC UK Cookie Guide’ April 2012.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential Category 1 Cookies) you may not be able to access all or parts of our websites. For information on how to delete cookies, please refer to: use https://ico.org.uk/for-the-public/online/cookies
Some of our advertisers may participate in the Facebook program, which helps advertisers improve their measurement of advertising effectiveness. If you are a Facebook user and access a page on our site containing an ad from a participating advertiser, Facebook receives a random numeric code identifying the ad that was served to you. The ad is only identified to Facebook by the numeric code. Facebook does not receive information that identifies the product or the advertiser. Facebook, in turn, discloses only aggregate, de-identified information and the advertiser, not any personally identifiable information from your Facebook profile. Ads by Google
If you no longer wish to receive web based marketing information directly from us you can unsubscribe by emailing firstname.lastname@example.org
The law gives you certain rights in respect of the personal data that we hold about you. In addition to your right to stop marketing, detailed above, below is a short overview of the most commonly-used rights. It is not an exhaustive statement of the law.
With some exceptions designed to protect the rights of others, and subject to payment of a small administrative fee (currently £10, or up to £50 for paper-based health records), you have the right to a copy of the personal data that we hold about you
You have the right to have the personal data we hold about you corrected if it is factually inaccurate. It is important to understand that this right does not extend to matters of opinion, such as medical diagnoses. If any of your personal data has changed, especially contact information such as: email address, postal address and phone number please get in touch to ensure your personal data is kept up to date
If you want to exercise your rights in respect of your personal data, the best way to do so is to contact us by email on email@example.com. In order to protect your privacy, we may ask you to prove your identity before we take any steps in response to such a request. Links to other websites
Wayne Sheedy, YSOA Administrator
Castle Hill Hospital
Castle Road, Cottingham, HU16 5JQ